Wisenet Products With 5 Year Warranty
SECURITURK is a Diamond Partner of Hanwha Techwin. If you want to get detailed information about the subject, please contact us.
As of 30 May 2017, Wisenet network cameras and recording devices from SECURITURK will be guaranteed for 5 years.
If you want to get detailed information about the subject, please contact us.
Hanwha Techwin Article below.
|Customer / Authorized Partner||Silver / Gold / Diamond STEP Partners|
(Analog and IP cameras, DVRs, NVRs)
(except accessories and moving parts)
(All IP products)
(Excluding HDD, Fan / Belts, Pan / Tilt, Sliding Rings)
(* 3 years official, 2 years extended service)
- Operating the product in accordance with Hanwha Techwin instructions or specifications
- Any attempt to repair or replace the product by unauthorized personnel
- If the Serial Number has been altered, deleted, or removed from the product
- If the product has been used with non-recommended or poorly seated hard drives and / or wrong mains voltage
- If the installation does not meet Hanwha Techwin instructions or specifications
- If damage occurred during shipment
- Product is affected by fire, flood or other natural disasters
* The warranty covers only the workmanship or materials provided by Hanwha Techwin and does not cover moving parts.
* Routine cleaning, normal cosmetic and mechanical wear and tear are not covered by the warranty conditions.
* Hanwha Techwin is committed to providing a complete (pre-sale and after-sale) service. To avoid the above warranty exclusions, please take part in our Training Lessons, which help you get the most out of HANWHA TECHWIN products and avoid unnecessary refunds that can damage your time, money and reputation.
Our Customer Online Service System (4CUST) must request repair or replacement via https://www.4cust.net. (SECURITURK Note: If you wish, we can do this for you.) It should fill in the requested information: Serial Number, Model Name, requested service type, eg. Repair (R) or Normal Replacement (NR) 4CUST issues an RMA (Return Material Authorization) Number. The RMA Number is valid for 30 days from the date of issue.
* If the customer records any other differences related to the product within the RMA request (after receipt by us), it may result in longer processing time and / or additional costs.
* Hanwha Techwin will reject shipment without our RMA number.
* Hanwha Techwin DOES NOT WARRANT THE LOSSED ACCESSORIES AND PROVIDE THE SPARE PRODUCT WITHOUT ACCESSORIES.
- Return the product in its original packaging (if in good condition)
- * IF THERE IS A PHYSICAL DAMAGE DUE TO BAD PACKAGING CONDITIONS OF THE PRODUCT (Due to Customer) EXPENSES WILL BE BILLED TO CUSTOMER.
- Return the product in its original packaging, INCLUDING ALL ACCESSORIES.
* If we do not receive a response from the customer within 14 days of our estimated costs, or if the estimated costs are declined, Hanwha Techwin will return the defective product without repairing it and will charge you 40 € for processing costs. However, if Customer wishes to scrape the product locally, Hanwha Techwin will provide this service free of charge.
- CANNOT BE USED WHEN THE RETURN LABEL IS EXCLUDED WITHOUT WARRANTY, YOU MUST PAY FOR THE SHIPMENT OF THE UNIT TO OUR REPAIR CENTER.
How can Hanwha Techwin offer a 5 year warranty to its products? You can watch the video below: